Terms & Conditions

These Terms and Conditions govern your use of this website. Please read them before relying on any information published here. By using this website you agree to these Terms.

In these Terms, “Airotech”, “we”, “us” and “our” mean AiroTech IAS (Pty) Ltd and, where the context requires, its directors, employees, representatives, agents and subcontractors. “You” means any person who visits or uses this website or submits an enquiry through it.

1.Purpose of this website

This website provides general information about Airotech’s air-conditioning, HVAC, installation, servicing, repair, maintenance, ducting and ventilation services, and about the areas in which we work.

The website is an information and enquiry channel. It is not an online shop and does not process orders or payments.

Information published on this website does not by itself constitute a binding quotation, a contract, a technical specification, or a professional engineering commitment. It is general in nature and does not take account of the conditions at any particular site.

2.Errors and omissions

We make reasonable efforts to keep the information on this website accurate and current. Even so, website content may contain errors, omissions, inaccuracies or information that has become out of date.

We may correct, change, add to or remove information on this website at any time without notice.

An accidental error on this website does not automatically create a contractual obligation on Airotech. Where information published here is obviously incorrect, or conflicts with a written quotation or agreement, the written quotation or agreement prevails.

Nothing in this section limits any liability that cannot lawfully be limited or excluded. See section 16.

3.Enquiries, quotations and estimates

An enquiry submitted through this website, by WhatsApp, by telephone or by email is a request only. It does not create a contract and does not oblige Airotech to carry out any work.

Sending or receiving a WhatsApp message does not by itself constitute acceptance of work, acceptance of a quotation, or a booking.

Quotations and estimates are subject to inspection and confirmation. The final scope and price of any work may depend on matters including:

• the conditions found at the site;
• the equipment selected and its suitability for the application;
• electrical supply, protection and related requirements;
• access to the working area and to plant;
• installation conditions and mounting positions;
• materials, consumables and components required;
• labour and time required;
• travel and distance;
• availability of equipment, parts and personnel;
• supplier and manufacturer pricing; and
• unforeseen, hidden or concealed conditions.

A binding agreement between you and Airotech comes into existence only when the applicable quotation, order or scope of work is accepted in accordance with Airotech’s actual business process for that job, and on the terms recorded in that quotation, order or agreement.

4.Pricing

Information on this website should not be treated as a binding price. A price is binding only where it is expressly stated to be so in a formal written quotation issued by Airotech, and then only on the terms of that quotation.

Prices may change, including as a result of supplier or manufacturer pricing, currency movements, availability, changes in specification, or changes in the scope of work.

5.Site conditions and customer responsibility

Where we quote for or carry out work, you are responsible for:

• providing accurate and complete information about the premises, the equipment and your requirements;
• providing safe and reasonable access to the premises and to the working areas at the agreed times;
• providing a safe working environment;
• disclosing hazards known to you, including asbestos, unsafe structures, unstable surfaces and electrical risks;
• providing available information about electrical supply and other building services;
• advising us of building or site restrictions, working-hour restrictions and security requirements; and
• obtaining any permission required from a landlord, body corporate, homeowners’ association, managing agent or other authority before work begins.

Where conditions are concealed, undisclosed or could not reasonably have been foreseen at the time of quoting, additional work, time or cost may be required. We will raise this with you before proceeding wherever it is reasonably practicable to do so.

6.Equipment and third-party products

Air-conditioning units, components, parts and materials supplied in connection with our services are generally manufactured by third parties. Their specifications, performance data, availability and warranties are determined by the relevant manufacturer or supplier.

Airotech does not guarantee the performance of third-party equipment beyond the obligations Airotech has actually accepted in writing, or those imposed on Airotech by law.

Manufacturer or supplier warranty terms may require specific installation, use, servicing or maintenance conditions to be met. Those terms apply in addition to, and are separate from, anything stated on this website.

7.Warranties

Any warranty on workmanship or equipment is governed by the applicable written quotation or agreement, the applicable manufacturer or supplier warranty, and applicable law.

No warranty period, cover or remedy is created merely because marketing or descriptive content appears on this website. Website content is not a warranty.

This section does not exclude or limit any warranty, guarantee or remedy that applies by operation of law and cannot lawfully be excluded or limited. See section 16.

8.Maintenance, performance and equipment life

The performance, efficiency, reliability and working life of air-conditioning equipment depend on many factors, including how the equipment is used, the environment and conditions in which it operates, the load placed on it, the electrical supply, and whether it is maintained appropriately and at suitable intervals.

We do not make absolute claims about energy savings, running costs, equipment life, reliability, or the prevention of breakdowns. Planned maintenance is intended to support performance and to identify developing problems earlier; it cannot guarantee that a fault or failure will never occur.

9.Limitation of liability

To the maximum extent permitted by South African law, and subject always to section 16, Airotech is not liable for:

• indirect, incidental or consequential loss or damage;
• loss of profits, loss of revenue, loss of anticipated savings or loss of business or opportunity;
• loss of or damage to data;
• loss or damage arising from equipment, goods or services supplied by a third party;
• loss or damage arising because you relied solely on general information published on this website, rather than obtaining written confirmation for your specific requirement; and
• delay or non-performance caused by events outside our reasonable control, as described in section 10.

We do not warrant that this website will be available without interruption, that it will be free of errors, or that it or the server that makes it available are free of harmful components.

10.Events outside our reasonable control

Airotech is not in breach of any obligation, and is not liable for delay or failure in performance, to the extent that it is caused by an event outside our reasonable control. Such events include:

• shortages of stock, parts or materials at suppliers;
• manufacturer, supplier or import delays;
• transport and logistics disruption;
• load shedding, power interruption or grid instability;
• extreme weather, flooding, fire or natural events;
• strikes, industrial action or civil unrest;
• action or restriction by government or a regulatory authority; and
• other events beyond our reasonable control.

Where such an event occurs, we will take reasonable steps to limit the effect and to inform you where it is practicable to do so.

11.Intellectual property

The Airotech name, the AiroTech logo and mark, the design, layout, text, graphics, images and other content of this website are owned by or licensed to Airotech, and are protected by applicable intellectual property law.

You may view this website and print or download extracts for your own legitimate, non-commercial purposes, such as evaluating our services. You may not, without our written permission:

• reproduce, republish or distribute website content commercially;
• use the Airotech name, logo or mark in a way that suggests endorsement, affiliation or approval that does not exist; or
• copy or adapt the design or content of this website for another business.

These restrictions apply subject to any right you have under applicable law, including fair-dealing rights.

12.Third-party platforms and links

This website links to third-party platforms, including WhatsApp, and may link to other external sites or services.

Those platforms and sites are operated by third parties under their own terms of use and privacy practices. We do not control them and are not responsible for their content, availability, security or the way they handle information. Your use of them is subject to their terms, not ours.

13.Information you send us

This website does not have its own database or backend and does not itself store the details you enter into the enquiry form. When you use the enquiry form, your answers are assembled into a message and handed to WhatsApp, and the message is sent from your own WhatsApp account.

We process personal information in a manner consistent with the Protection of Personal Information Act 4 of 2013 (POPIA), and use the information you give us for the purpose of responding to and handling your enquiry and any resulting work.

This section is a summary provided for transparency. It is not a full privacy policy or PAIA manual. If you would like more detail about how your personal information is handled, or wish to make a request in relation to it, please contact us using the details below.

14.Acceptable use of this website

You may not:

• use this website for any unlawful purpose or in breach of any applicable law;
• interfere with, disrupt or place an unreasonable load on this website or its infrastructure;
• attempt to gain unauthorised access to this website, its server or any connected system;
• introduce malicious code, or attempt to probe, scan or test the vulnerability of the website without authorisation;
• copy or harvest content or data from this website by automated means without permission; or
• impersonate Airotech or any other person, or submit information that is false, misleading or fraudulent.

15.Governing law

This website and these Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa.

This is subject to any mandatory consumer protection provisions and any rules on jurisdiction that apply to you and cannot be varied by agreement.

16.Consumer protection and legal saving clause

17.Changes to these Terms

We may update these Terms from time to time. The version published on this page is the version that applies, and the date it was last changed is shown at the top of this page and below.

Please check this page from time to time so that you are aware of any changes.